Handsets use-case: Brio Leisure
Brio Leisure offers affordable gym memberships and leisure facilities to local communities in the Cheshire area. What they needed, was an upgrade of a system that was expensive and did not meet the organisation’s needs.
They wished for a handset set-up but reprovisioning of old Yealink handsets for Cisco models over time. The handset solution was perfect for the face-to-face support they offer to their members, while also adding the advanced functionality of better hunt groups, IVR menus and overspills.
The handset benefits were perfect for Brio Leisure when combined with a VoIP solution. The phase 2 of their project, will be to eventually move them to a softphone-based solution allowing calls to be taken from any device.