The modern working from home model means staff are using tools like Microsoft Teams to stay connected with their own colleagues and using a different phone to manage client calls. This is where Microsoft Teams and its VoIP integration comes into its element.
Greenlight Voice has an added integration feature where your business can add on Microsoft Teams as part of your VoIP telephony package. That means making and receiving VoIP calls with your usual Microsoft Teams set up, allowing for calls to anyone whether they are using landline, mobile, Teams or international phone.
Microsoft Teams works across any device and so does the VoIP integration. The benefits of installing this module to your telephony package will mean that your business can take any type of calls from any type of device. With the working from home model often making companies work more from their mobiles, you be able to call and receive landline, mobile, Teams and international calls right from the palm of your hand.
Microsoft Teams Voice shows other members in your enterprise when you are busy, in any type of call. With the old systems, you would be confined to taking calls in a separate call handling solution, while Teams will show you as freely available. With Teams Voice integration into the Greenlight Voice product, you are no longer showing the wrong availability.
With the power of Microsoft, they guarantee a 99.99% uptime SLA for their Microsoft Teams Voice service. You can be sure of the service, connecting your usual Microsoft 365 to their Teams Voice VoIP.
Calls going through Teams and Greenlight Voice can be recorded as part of your company policy. All recordings can then be managed in the call recording manager.
Availability is more accurate with Teams and VoIP integration. Calls from the system come under the one system, so colleagues will know who is talking and who isn’t.