Telephony is the field of technology involving the development, application, and deployment of telecommunication services for the purpose of electronic transmission of voice or data between distant parties.

Voice over Internet Protocol, also called IP telephony, is a method and group of technologies for the delivery of voice communications and multimedia sessions over Internet Protocol networks, such as the Internet. Basically, it sends your phone calls through your internet connection rather than copper phone lines.

Not at all, this is a common misconception, chances are the person you are calling will have VoIP but not always.

Absolutely, we call this process “porting” and Greenlight Telecoms will handle all of this on your behalf, your numbers are so important in business as every customer and supplier uses this to speak to you, ensuring these are transferred over smoothly and with zero interruption is our top priority during the migration and initial setup.

Of course, we do; Greenlight Telecoms puts service at the heart of everything we do and every client relationship.

Indeed it can, this will all be scoped during the initial phase of discussions and planned accordingly for the migration.

Our hosted cloud based platform does indeed have compatibility with most major manufacturers of phones and handsets, certainly something we can discuss.

Absolutely, at it’s core, the Greenlight Telecoms hosted voice platform has been specifically designed from the ground up to support multi-site organisations

Not at all, we can deal with any business from a “one-man band” right up to a multi-national corporate. The system easily scales with any organisation.

Indeed, they are and as part of our service offering, full training either individually or in groups can be arranged for those who are not “tech savvy”

There is an entire library of documentation and tutorials and as mentioned above, training can be arranged and delivered where required.

Yes, call recording is available on request and certain users can be individually highlighted to have calls recorded if it is just a requirement of a certain team and not needed company-wide.

Pricing is bespoke and a commercial proposition is drafted following the initial discussion with each customer, a licence is available from £7.50 (including a hosted geographical number) per user per month.

  • LAN
    • Local Area Network, the part of your internal network from the internet which connects all your PCs, phones and other technology.
  • Cloud Hosted
    • Cloud computing is the on-demand availability of computer system resources, especially data storage and computing power, without direct active management by the user. The term is generally used to describe data centres available to many users over the Internet.
  • Ninkasi
    • Ninkasi is the brand name given to our telephony services
  • Auto Attendant
    • An auto attendant is an automated greeting a user hears upon calling a company which will give options entered through the numerical keypad of a telephone to get the user to the right place or team within an organisation quickly. Sales teams should not be handling finance queries for example.
  • ADSL
    • Asynchronous Digital Subscriber Line is the protocol that enables a copper phone line to carry a broadband signal and carry large amounts of data.
  • DDI
    • Direct Dial-In is a dedicated individual phone number for a person.
  • Hunt Group
    • When a caller rings a company number, the hunt group will route the call to multiple extensions allowing anyone in the group to pick up.
  • IVR
    • Interactive Voice Response is an automated initial messaging and routing system that enables a caller to be directed to the appropriate department. Also known as auto attendant.
  • MPLS
    • Multi-protocol label switching is a data routing technology to speed up and control the flow of network traffic in an optimised way, thus improving throughput speed and user experience.
  • QOS
    • Quality of Service is the measurement of transmission rates, knowing the QOS of your network allows you to make changes to improve the performance.
  • Softphone
    • A softphone is an application that can be downloaded on your mobile phone to receive the calls that are coming in to your VOIP phone number. A softphone is ideal if you are mobile or working from home and have no access to a physical telephone.

If you have any questions that aren’t answered above, please contact a member of our team and we will gladly provide you with an answer.